Privacy Policy

We collect information you provide directly, such as your name, phone number, email address and identity verification documents required for KYC compliance.

We also collect transaction data, device information and usage analytics to operate and improve the eAlkePay service.

We use your information to process transactions, verify your identity, prevent fraud, provide customer support and comply with applicable laws and regulations.

With your consent, we may send you product updates, promotions and tips to help you get more out of eAlkePay.

Your data is encrypted in transit using TLS 1.3 and at rest using AES-256. Access is strictly limited to authorised personnel.

We continuously monitor our systems for suspicious activity and conduct regular security audits.

We never sell your personal data. We share information only with trusted partners — such as payment processors and identity verification providers — strictly as needed to deliver our services.

We may disclose information where required by law or to protect the rights, property and safety of our users.

You have the right to access, correct or request deletion of your personal data, subject to legal and regulatory retention requirements.

To exercise any of these rights, contact us at support@ealkepay.com.

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email.