Question 1

Is eAlkePay free to use?

Accepted Answer

Creating an account and receiving money is completely free. We charge small, transparent fees on some transactions such as cash-outs and bill payments, always shown before you confirm.

Question 2

Which mobile money networks are supported?

Accepted Answer

eAlkePay works with MTN Mobile Money, Telecel Cash and AirtelTigo Money, so you can move money across all major networks in Ghana from a single wallet.

Question 3

How secure is my money?

Accepted Answer

Your money and data are protected with bank-grade AES-256 encryption, PIN and biometric locks, and continuous fraud monitoring. Biometric authentication happens on your device. We never store your fingerprint or face data.

Question 4

Do I need a bank account to use eAlkePay?

Accepted Answer

No. You can fund your wallet directly from mobile money. A bank account is optional and simply gives you another way to add or withdraw funds.

Question 5

How long do transfers take?

Accepted Answer

Transfers between eAlkePay users are instant. Transfers to mobile money or bank accounts are typically processed within seconds, though times can vary by provider.

Question 6

What do I need to sign up?

Accepted Answer

Just your phone number and a valid Ghana ID for KYC verification. The whole process takes only a few minutes.